Yes, during check out you will be asked to provide a shipping address and it will calculate it all automatically for you.
We frequently include product samples when we ship purchased items. Unfortunately we are unable to ship samples on their own.
My product was damaged upon arrival, what do I do?
Please contact us at firstname.lastname@example.org and we would be more than happy to help.
Help! I am missing an item that I ordered, what do I do?
Please contact us at email@example.com and we would be more than happy to help, we ensure that all of our customers receive their products.
How can I check the status of my order?
You will receive an email with your tracking number once your package has been shipped out. You can click the link and track your order through there.
Has my order shipped?
Please refer to your email. You will get automatic emails once your order ships as long as you put your number and email in when checking out. If you have not received a tracking number, that means your order has not shipped. Please be patient as volume times may be higher and the wait time could be effected.
I have not received a tracking email, is something wrong with my order?
No. You will automatically get an email with your tracking number once it ships. If you have not received a tracking number, that means your order has not shipped.
I put the wrong address when checking out! OMG
Don't worry! Please contact us at firstname.lastname@example.org for help.
My tracking states that my order is delivered, but nothing is in my mailbox
Please contact your local USPS to see if they may be holding it for you. Please wait at least 48 hours before contacting us due to the fact that USPS marks items as delivered when they are still in transit. Once a package has left our facility it is in the hands of our carrier and it is your responsibility to track your item. Steli Cosmetics LLC is not liable for any lost or stolen packages. Please wait the allowed time and contact us so that we can treat your case accordingly.
ALL SALES ARE FINAL
We do not accept returns or exchanges
Please allow 5-7 days for your product to ship excluding weekends. From the moment you receive a tracking email, it will then take USPS the given standard processing time to push your order through. If your order happens to take longer, please be patient as this is perfectly normal due to the fact that we are a small business and our products are in high demand. We ensure that all of our customers receive our products as soon as possible.
Steli Cosmetics is not responsible for any lost or stolen packages.
In the event that our carrier loses your package, we will do our best to accommodate you. We do not replace stolen packages as it is your responsibility to provide a shipping address where your item can arrive safely. We provide a tracking number so that you may follow it through it’s course to you.
My After Dark face melt melted because it was exposed to direct sunlight/heat/anything that can make it melt. Help!
Please place your face melt in the freezer. Unfortunately, once this happens it does lose the original texture. This is why we do state to keep it out of direct heat. If it so happens that it came melted due to the carrier leaving it in the sun or during transit, place it in the freezer upon arrival immediately. Remember that our products are all natural and do not contain any binders. This is perfectly fine and your face melt will work the same :)
I am allergic to an ingredient, can I still use the product?
No, you should not. It is your responsibility to be aware of and check for any allergies you may have. All of our ingredients are listed on our website, please be sure to check them and make sure you are able to use them on your skin! If you have any concerns, consult with your Doctor.
Will After Dark moisturizer make my skin oily since it is made with oils?
No, it is a common misconception that oils on your skin will cause you to break out and produce more oils. There are many other factors which come into play with that. Our moisturizer will help extract excess oils from your pores, while balancing your skins natural sebum. Often times our skin gets oily due to the fact that it is overly dry and there is bacteria trapped within your pores. This forces your skin to overcompensate for the oils you lack, which actually makes you oily to begin with.
Will your products break me out?
We make products that mend and restore. Our goal is to utilize the amazing resources nature has provided us with, Steli Cosmetics LLC does not use any harsh chemicals or ingredients that would do any harm to your skin. Everyones skin is different, you have to learn and know what works well with your skin. If you don't know - we are here to help.
Can I use After Dark during the day?
Yes. The name has nothing to do with the time that you can use this product ;) Our Steli clients love to use After Dark for a hydrated glow under their makeup as well.
Can I use After Dark on my body?
You not only could, but you should.
Do I need to wash After Dark off?
Nope! It is a moisturizer that will seep into your skin :)
I don't have acne, can I still use After Dark?
Absolutely. Prevention is important, taking care of your skin is important. After Dark will help keep your skin healthy, hydrated and free of bacteria. Your glow is about to be immaculate.
Unfortunately, due to the nature of our products we not offer refunds or exchanges.