FAQ

Please allow 5 - 7 business days for your order to be processed and shipped. During checkout, you will be shown the shipping time frame that it takes our carrier to tansport your pacakge to your destination. Please note, this given time frame does not include our processing time.

Yes, we do! Upon checkout, please follow the prompt given top enter your address. Your shipping rates will be automatically calculated.

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Please email steli@stelicosmetics.com within 24 hours of placing your order, given that you have not recieved a notification that your order has gone out. We encourage you to email us as soon as possible so that we may make the change for you.

Thank you so much for your order! During checkout, you will be prompted to enter your email or phone number so that we can send you tracking updates. Once your order is ready to be shipped, you will recieve an email or text with a tracking number. Click the link to follow your package. We encourage you to create an account to recieve points & find your orders quicker.

Please contact us at your earliest convince, as well as the carrier your package was sent with so we can work together to locate your package.

Please keep in mind Steli Cosmetics is not liable for lost or stolen packages.

Please email us within 12 hours of placing your order if you would like to cancel your order. Unfortunately, if your order has already been shipped we cannot accept an order cancellation.

Please contact us or email steli@stelicosmetics.com with your order number. We kindly ask that you provide a photo of the product you have recieved instead. Our team will send over your correct item!

We are so sorry to hear that. Please contact us as soon as you recieve your package with your order number + a photo of your broken item(s).

Unfortunately, we do not accept returns or exchanges at this time.

Oh no! We are so sorry to hear this happened. Unfortunately, this can occur during hot summer months if the package is left out in the heat. Not to worry however, simply place your Face Melt in the freezer to solidify it. The ingredients were not compromised and your Face Melt will work all the same as it will melt into your hands, so don't worry if it's a bit grainy - this happens when Shea Butter is not kept at a stable temperature. Although this is frustrating, it occurs due to the fact we do not use binders in our products, they are 100% natural. If your Face Melt spilled, please contact us with a photo.

You do not need to refrigerate your Face Melt. However, we do recomemnd keeping your Face Melt in a cool, dark area away from direct sunlight to ensure that it does not melt as it does not contain any binders. You can however, refrigerate your Face Melt if you would like to experience a cooling sensation upon application (this is preference based) or, you live in a very warm household that may put your Face Melt at risk of melting.

All of our items are safe for kids. We would recommend to us use Pillow Talk sparingly as it is a very concentrated balm containing essential oils. Please read the ingredients and spot test your child to ensure they do not have an allergic reaction.

Please reach out to steli@stelicosmetics.com or contact us here to inquire.

Please be mindful of the ingredients to make sure you are not allergic to anything. It is your own responsibility to be aware of this, and read through each ingredient thoroughly. Make sure that any other skincare products that you are using align with ours by combining both on a patch test done on the inside of your wrist or by your ear. Additionally, you may want to do a patch test of our product alone prior to use.

At the moment, we do not provide samples. When you place an order feel free to let us know what you would like to try in the notes section. We cannot guarantee a sample, but we will do our best to try and accomodate you.