What are your delivery times?
Please allow 5 - 7 business days for your order to be processed and shipped. During checkout, you will be shown the shipping time frame that it takes our carrier to tansport your pacakge to your destination. Please note, this given time frame does not include our processing time.
Do you ship internationally?
Yes, we do! Upon checkout, please follow the prompt given top enter your address. Your shipping rates will be automatically calculated.
What are your shipping costs?
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How can I change my shipping address?
Please email firstname.lastname@example.org within 24 hours of placing your order, given that you have not recieved a notification that your order has gone out. We encourage you to email us as soon as possible so that we may make the change for you.
How can I track my order?
Thank you so much for your order! During checkout, you will be prompted to enter your email or phone number so that we can send you tracking updates. Once your order is ready to be shipped, you will recieve an email or text with a tracking number. Click the link to follow your package. We encourage you to create an account to recieve points & find your orders quicker.
My package says delivered, but I don't have it!
Please contact us at your earliest convince, as well as the carrier your package was sent with so we can work together to locate your package.
Please keep in mind Steli Cosmetics is not liable for lost or stolen packages.
How can I cancel my order?
Please email us within 12 hours of placing your order if you would like to cancel your order. Unfortunately, if your order has already been shipped we cannot accept an order cancellation.
What if I receive the wrong product?
Please contact us or email email@example.com with your order number. We kindly ask that you provide a photo of the product you have recieved instead. Our team will send over your correct item!
My product broke during transit!
We are so sorry to hear that. Please contact us as soon as you recieve your package with your order number + a photo of your broken item(s).
Can I return my order for a refund?
Unfortunately, we do not accept returns or exchanges at this time.
Do I need to refrigerate my Face Melt?
You do not need to refrigerate your Face Melt. However, we do recomemnd keeping your Face Melt in a cool, dark area away from direct sunlight to ensure that it does not melt as it does not contain any binders. You can however, refrigerate your Face Melt if you would like to experience a cooling sensation upon application (this is preference based) or, you live in a very warm household that may put your Face Melt at risk of melting.
Are any of your products suitable for kids?
All of our items are safe for kids. We would recommend to us use Pillow Talk sparingly as it is a very concentrated balm containing essential oils. Please read the ingredients and spot test your child to ensure they do not have an allergic reaction.
Do you offer wholesale accounts?
Please reach out to firstname.lastname@example.org or contact us here to inquire.
Do any products contain nuts in the ingredients?
Please be mindful of the ingredients to make sure you are not allergic to anything. It is your own responsibility to be aware of this, and read through each ingredient thoroughly. Make sure that any other skincare products that you are using align with ours by combining both on a patch test done on the inside of your wrist or by your ear. Additionally, you may want to do a patch test of our product alone prior to use.
Do you offer samples?
At the moment, we do not provide samples. When you place an order feel free to let us know what you would like to try in the notes section. We cannot guarantee a sample, but we will do our best to try and accomodate you.